Price quote: Ace doesn't allow renters to drop off cars far from their origin point. The company also offers promotions where members can earn bonus points. Each dollar spent on a qualifying reservation earns a renter a point, and points can be redeemed toward rental days and mileage. Loyalty program: Ace's Rental Genius loyalty program is as straightforward as it is helpful. Plus, the company's accolades prove that those who use it are more than satisfied - for both 20, Temkin Experience Ratings ranked Ace No. That means that even without the corporate muscle of its competitors, the company has managed to grow enormously in the 53 years since its founding. All costs reflect immediate payment and include taxes and fees, but not additional insurance.Īce may not be the best-known brand in car rental, but its locations constitute the largest chain of independent rental operators globally. ![]() Sample quote: For the sample quote, we used the same criteria for every company: a five-day rental of a standard SUV, picked up at Los Angeles International Airport and dropped off at San Francisco International Airport. Google Play Store app score: 4.7 out of 5 The number of vehicle rentals you get per year determines your tier eligibility. Loyalty program: Enterprise Plus offers several reward tiers that each give drivers bonus points on qualifying rental dollars and free car upgrades. It also helps that the company prides itself on giving back - Enterprise has promised $60 million to help fight hunger globally, and will be planting 1 million trees in the US each year for the next 50 years.Įnterprise's USP - unique selling proposition - has been that it picks customers up and brings them to the rental office, an extra service that could also help explain the company's presence on this list. Earlier the year 2021, the company cleaned up at the Travvy Awards, winning four gold honors and one silver in the category of Best Car Rentals. Adding rental car insurance when renting a car adds to the price, but it's worth it.Įnterprise has been around for over 60 years and has grown into one of the most respected and ubiquitous companies in all of vehicle rental. Finally, most car companies will also offer insurance plans when you rent. You also may be able to rent a car for a business trip through your place of work if your employer has an agreement with a certain car rental agency. If you need more than one driver on the plan or a car seat, rental companies can accommodate you, but most will charge extra per day. There are also other factors to keep in mind before booking a car. The app is communicating to the renter what is going on with the rental, making it a little more of a bespoke experience." Primarily, it's because of two things: convenience and personalization of the experience. Using the app does add significantly to satisfaction with the rental process. Hertz and Budget apps were rated a little lower than the average. "The clear winner this past year 2021 was Avis's app. "We run a separate travel app study," says Taylor. If a company has an easy-to-use app, that can greatly affect the rental experience. Typically, a rental vehicle will cost you from $20 to $70 a day. Making a reservation too far in advance of a trip can also subject you to higher fees. Finally, you'll get the best car rental discounts by booking three to six months in advance - after that, prices will go up. The city in which you rent and the time of year also play a factor (New York, for example, is particularly expensive, and holidays will drive up the rent fees). If the experience doesn't meet your expectations, you'll be less satisfied." In either case, if your expectations are exceeded, you'll be a very satisfied renter. "If you pay more for a luxury rental (e.g., a BMW) you'll have different expectations versus paying for a Fiat 500 rental. One of the aspects of choosing a rental car (or rental car company) is that you agree to a rental price and evaluate the experience according to how well your expectations are met at that price," says Taylor. ![]() ![]() "Cost and fees of the rental car experience really translates into value received. That doesn't mean people who choose a cheap rental car are necessarily more satisfied, though. Most dealers offer a range of models to rent, with a compact car going for cheaper. When it comes to price, rental cars vary. Find the right car for you View Local Inventory
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